Shopping and Selling with The Ambry Luxury Resale

Shopping with Us

1. Are all items authentic?
Yes, 100%. We guarantee the authenticity of every item through our two-step process, combining expert authentication and AI-powered verification. If an item is ever found to be inauthentic, we offer a full refund.

2. What condition levels do your items have?
Our items are categorized into four condition levels:

• Beloved Keepsake: Heavily loved with visible wear, yet full of personality and charm.

• Vintage Darling: Moderate wear with signs of use, retaining timeless appeal.

• Cherished Treasure: Gently used with minimal signs of wear, lovingly cared for.

• Pristine Perfection: Like-new, flawless, and untouched.

3. Do you offer refunds or exchanges? 

We do not offer refunds or exchanges. However, if you are unsatisfied with your purchase, you may return your bag within 10 days from the original purchase date for Ambry credit, which can be used within 6 months of your purchase date.

4. Can I request a certificate of authenticity?
Yes! For select items, we provide a certificate of authenticity validated by our experts or AI technology partners. Simply let us know during your purchase process.

5. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary depending on the destination.

6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.

Selling with Us

1. What items do you accept for resale?
We accept luxury handbags, shoes, and accessories from high-end designers. All items must meet our standards for authenticity and quality.

2. How does the selling process work?

• Step 1: Submit your item details and photos through our online form.

• Step 2: Our team will review your submission and confirm if we can accept the item.

• Step 3: Once authenticated, we will issue a buyout quote.

• Step 4: If you accept the quote, send us your item using our prepaid shipping label.

• Step 5: You will receive your buyout payment immediately once the item has been received and validated.

3. How do you determine pricing?
Pricing is based on the item's brand, condition, market value, and desirability. We work to ensure a fair buyout offer that reflects its value.

4. What happens if my item is not accepted?
If your item does not meet our standards, we will notify you and provide options to return the item at no cost.

5. Do you clean or repair items?
We do not provide cleaning or repair services. Items should be submitted in the condition you wish them to be sold.